FAQs

What are the shipping times for your products?

In France / We take 1 day of preparation then 2-4 days (working days only) to deliver your order in standard delivery. If you choose delivery to a relay point, the delivery time is estimated at 5-7 days (working days only)

In the rest of the world / The delivery time is longer.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

My local is located in St Laurent de Chamousset in the Rhone.

Do you provide product tracking/tracking information?

Yes, wait 3 days after your order and ask us via email at NICETYFEM@GMAIL.COM

Some items are missing from my order, what's going on?

Contact customer service by email at the following address: Nicetyfem@gmail.com. You will have an answer within 48 hours.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: NICETYFEM@GMAIL.COM. Our customer service department will therefore ask you to return the item to us and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in St Laurent De Chamousset in the Rhone.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at: NICETYFEM@GMAIL.COM

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 14 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy link